Refund policy

Return and Refund Policy — Swagzaar

Thank you for shopping at Swagzaar. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 7 days from the date of delivery to request a return or exchange for an item.

2. Eligibility Requirements

To be eligible for a return:

The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags intact.
Proof of purchase (order number or invoice) is required.

3. Non-Returnable Items

The following items cannot be returned or refunded:

Final sale or clearance items.
Innerwear, underwear, or intimates due to hygiene standards.

4. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or wrong item, please notify us within 48 hours of delivery with photos/videos of the product. We will arrange a free replacement or issue a full refund immediately.

5. Refund Process & Timelines

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Prepaid Orders: Approved refunds will be credited back to your original payment method within 5 to 7 business days.
Cash on Delivery (COD) Orders: Refunds will be provided via bank transfer or store credit/wallet.

6. Shipping & Return Fees

Return shipping is free if you received a damaged, defective, or incorrect product.
For returns due to size issues or a change of mind, a nominal return shipping fee of ₹100 may be deducted from your total refund amount.